| When will my order arrive? |
We do our best to pack your orders as quickly as possible. Orders are packed within 48 hours of purchase and shipped via USPS priority mail. You will receive an email with a tracking number once your order has shipped. We also offer shipping to Canada via USPS flat rate boxes. Shipping prices are estimates, if shipping ends up being less we’ll refund the difference.
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| Can I add something to my order before it ships? |
Maybe! We process orders as quickly as we can. If you would like to add something to your order please email hello@wyldwoodcreative.com and we’ll let you know if your order has been packed yet.
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| What is your return policy? |
If you are unhappy with your purchase or change your mind, we accept merchandise returns within 2 weeks of the purchase date. Fabric must be returned in the state it was received in. We do not accept washed or cut fabric for return. Packaged items must be in their original packaging. Class material kits are non refundable. Shipping cost for returned items will be the responsibility of the customer. If you have any questions please contact us at hello@wyldwoodcreative.com
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| Do you hold items? |
Unfortunately no. Because we sell both online and in our brick-and-mortar store we are unable to hold items. If you would like to secure an item you can purchase it online and select “curbside pick up” at check out, we will hold the item until you are able to come pick it up.
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| Do you offer gift wrapping? |
Yes! We would love to wrap your purchase for you. To continue our sustainability efforts we reuse our packing material and fabric scraps for gift wrapping. We will also include a recycled craft paper card. Just select the “gift” option at check out and let us know what to write in the card in the notes section at checkout.
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