|When will my order arrive?
|We pack and ship orders on Monday, Wednesday and Fridays. Orders are shipped via USPS priority mail, which typically takes 2-3 business days. We also have a USPS ground option for orders weighting less than 1 pound, this typically takes 1-2 weeks. You will receive an email with a tracking number once your shipping label has been printed. Please allow up to 24hrs for tracking to update.
We also offer shipping to Canada via USPS flat rate boxes. Shipping prices are estimates, if shipping ends up being less we’ll refund the difference.
Items such as batting or extremely large order are shipped via UPS ground which typically takes 3-5 business days.
|How much will the shipping cost?
|Shipping costs are dependent on the destination and the weight of the order. They can range from $7.87 - $13.16. Orders over $150 (pre-tax) going to the Contiguous 48 states qualify for free shipping! Orders that don't qualify for free shipping but are over 5 pounds will be $19.70 in shipping. Orders weighing less than 1 pound will also qualify for a $5.50 shipping option.
|Can I add something to my order before it ships?
|Maybe! We process orders as quickly as we can. If you would like to add something to your order please email email@example.com and we’ll let you know if your order has been packed yet.
|What is your return policy?
|If you are unhappy with your purchase or change your mind, we accept merchandise returns within 2 weeks of the purchase date. Fabric must be returned in the state it was received in. We do not accept washed or cut fabric for return. Packaged items must be in their original packaging. Class material kits are non refundable. Shipping cost for returned items will be the responsibility of the customer. If you have any questions please contact us at firstname.lastname@example.org
|Do you hold items?
|Unfortunately no. Because we sell both online and in our brick-and-mortar store we are unable to hold items. If you would like to secure an item, you can purchase it online and select “store pick up” at check out.
|Do you offer gift wrapping?
|Yes! We would love to wrap your purchase for you. To continue our sustainability efforts we reuse our packing material and fabric scraps for gift wrapping. We will also include a recycled craft paper card. Just select the “gift” option at check out and let us know what to write in the card in the notes section at checkout.